SYDNEY, AUSTRALIA – March x, 2019 —Northern Sydney industrial storage specialist Total Racking Systems (TRS) has been named Colby Storage Solutions Distributor of the Year 2018.
Company principal Ben Shipton puts TRS’ success down to its consistent commitment to customer service.
“The best customers are the ones who keep coming back year after year,” said Mr Shipton. “Sometimes there are customers who we haven’t heard from for years and others who have moved on to new facilities, or individuals who have moved on to new companies, and it is always a great feeling when, regardless of the length of time that passed, they get in touch with us, based on their previous experiences.”
Brett Clapham, co-owner of Total Racking Systems, said: “Colby Storage Solutions is supported by logistics systems supplier Dematic, who employs some of Australia’s leading structural engineers, with the team led by Dr Murray Clarke renowned for the integrity of their engineered solutions.”
“With safe and efficient storage system operation being of paramount importance, customers really appreciate the value of having their storage solution designed, manufactured and supported locally by Colby Storage Solutions.”
The past year has seen TRS design and install several major storage systems for customers, both in their local area in Sydney, and elsewhere in Australia, with solutions being implemented in Melbourne, Brisbane and Perth.
“When you do the right thing by your customers, they also want you to help out even when they know it’s not your local territory,” said Mr Shipton. “Being part of the national Colby Storage Solutions network means we can help customers out just about anywhere, and ensure the necessary local support is there when any urgent assistance is required.”
Colby Storage Solutions’ General Manager, Tony Woodlock, said: “I am delighted to see TRS come out on top this year, having last won the award in 2010. Ben Shipton, Brett Clapham, and their team exemplify what it is to be a Colby Storage Solutions distributor. They are very customer-focused and service-oriented, and their no-nonsense, can-do approach has seen them achieve great sales.”
“I congratulate TRS and thank them and their customers for their continued support of Colby Storage Solutions,” added Mr Woodlock.
Further information: Dematic Pty Limited, 24 Narabang Way, Belrose NSW 2085, Australia. Tel: +61 2 9486 5555. Fax: +61 2 9486 5511. www.dematic.com.au
Dematic is a leading supplier of integrated automated technology, software and services to optimise the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centres and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimise material and information flow within factories, warehouses and distribution centres. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
About Colby Storage Solutions
Colby Storage Solutions is one of Australia’s best known and respected suppliers of innovative, high quality storage solutions. With more than 40 years experience in providing reliable and cost effective solutions, Colby combines the flexibility of a national network of independent distributors, with the resources of global materials handling specialist Dematic.
“Colby” and the “Colby Chevron mark” are registered trademarks of Dematic Pty Ltd.